Elements and Performance Criteria
- Develop appropriate strategies and solutions
- An appropriate strategy to provide for identified needs and outcomes is determined from analysis of products, client risk profile and assessment of clients' needs
- Relevant research, analysis and product modelling is conducted
- Appropriate solution (plan, policy or transaction) is drafted for presentation to client
- Understanding of the ASIC identified generic and specialist knowledge relevant to the products being offered is demonstrated
- Present appropriate strategies and solutions to the client
- Product knowledge appropriate for the service or product offered is demonstrated when presenting the product
- The proposed transaction is explained and discussed with the client in a clear and unambiguous way
- Relevant details, terms and conditions of product/service are reinforced to client
- Impacts and possible risks of the solution are disclosed in a clear and concise manner to the client
- Client is provided with written supporting documentation and guided through the key aspects of the documentation
- Negotiate financial plan/policy/transaction with client
- Coordinate implementation of agreed plan/policy/transaction
- The clients' formal agreement to the proposed plan/policy/transaction is gained
- Associated fee and cost structures are clearly explained and confirmation of understanding gained from the client
- Timeframes for execution and processing are clearly explained and confirmation of understanding gained from the client
- Complete and maintain necessary documentation
- Provide ongoing service where requested by client